Shipping Rules

HOW WE PACK YOUR ORDER

We consider each order a custom order, and carve each steak the day the order ships. Once cut, each steak is immediately packed in a beautiful vacuum sealed package, labeled to describe cut and Weight, and then placed in an extremely sturdy reusable cooler specially designed to ship our steaks. They are kept cold during shipment by a collection of frozen ice packs strategically placed in the cooler to keep all of the steaks cold. We then place the cooler in a double walled carton, custom made for our shipments and by far the most durable carton used in the food service industry.

Our shipments are picked up by Fed Ex at 4:30 pm and are programmed to ship priority arriving on your doorstep by 10:30 am the next day*.  That is 18 hours from the time it shipped. Using the very best quality and thickest shipping materials allows each order a “72 hour chilling time” which guarantees your order will be pristine and cold when you first open the box.

We ship your steaks fresh,  ready for cooking when you receive them. At no additional cost we do offer to freeze your order so you can always have extra steaks on hand for those unannounced guests or that surprise barbecue you decided to make at the last minute.

HOW WE SHIP YOUR ORDER

All of our orders are shipped via Fed Ex Priority Overnight with a delivery time of up to 10:30 AM the next morning*.  You will receive a Fed Ex tracking # upon receipt of your order so that you can either call Fed Ex (800-463-3339) or log on to their website (Fedex.com) to find out exactly when your order will arrive.  Our instructions to Fed Ex require them to leave the package at your shipping
address without signature.  If you would like to have someone sign for it upon delivery, please check the appropriate box on our checkout page. 

WHEN DO WE SHIP YOUR ORDER

Our shipping days are Monday through Thursday.  If you place your order by noon on Monday through Thursday it will ship that same day for delivery by 10:30 AM the following day*. If you place your order after noon on Thursday it will be shipped on Monday for Tuesday morning delivery. 

STEAK STORAGE – REFRIGERATOR OR FREEZER

Your steaks will arrive fresh (unless you elect to have them arrive frozen by checking the appropriate box on our checkout page).  If you store them in the refrigerator and you have not opened the vacuum sealed package, they will remain fresh for 7 days.  If the package is opened, it will remain fresh for 2 days.  If you elect to freeze some or all of your steaks, or if they arrive frozen as specified, they will be good for 6 months.

 *Due to FedEx service area restrictions, not all orders can be guaranteed 10:30AM delivery.  Time of delivery will be confirmed with your tracking number.  All orders will be next day.  For reference, 4pm is the latest delivery time outside of the most rural areas.