Customer Service

Customer Service

Ordering
We are available for orders at 1-800-STEAK-NY Monday through Friday 9am-5pm or online 24/7 at NewYorkPrimeBeef.com.  All orders placed Monday - Thursday before noon will ship overninght for delivery by 10:30am the following morning*.  All orders placed after noon M-Th will ship the following day.  Orders placed after noon on Thursday will ship the following Monday for Tuesday delivery.  Please call with any special requirements.
Viewing Orders
All orders can be viewed by logging into the My Account section of NewYorkPrimeBeef.com. 
Updating Account Information
Shipping and billing addresses, email, and all contact info can be easily updated in the My Account section of NewYorkPrimeBeef.com, or you can call 1-800-STEAK-NY and a member of our team will be happy to assist you.
*Due to FedEx service area restrictions, not all orders can be guaranteed 10:30AM delivery.  Time of delivery will be confirmed with your tracking number.  All orders will be next day.  For reference, 4pm is the latest delivery time outside of the most rural areas.